Terms and conditions
1. Bookings
All bookings are subject to availability and confirmation by the hotel.
Guests must provide accurate and complete information when booking. The hotel reserves the right to reject or cancel bookings containing false, misleading or incomplete information.
A valid credit or debit card is required to guarantee all bookings.
2. Rates and currency
All rates shown on our website and booking engine are quoted in euros (€).
Rates include applicable VAT unless stated otherwise. Any local tax not included in the room rate will be clearly indicated during the booking process.
The hotel reserves the right to change rates at any time. Confirmed bookings will be honoured at the rate confirmed at the time of booking.
3. Payment
Payment conditions vary according to the selected rate plan.
For prepaid bookings, full payment may be charged when booking.
For flexible rates, payment is made on arrival at the hotel.
The hotel accepts major credit and debit cards, as well as cash payments in euros (€).
The credit or debit card supplied when booking may be pre-authorised before arrival to verify its validity and guarantee the booking.
4. Cancellation and amendment policy
Cancellation and amendment conditions vary according to the selected rate, package and booking dates.
Please consult the cancellation policy shown in our booking engine when booking. The applicable cancellation and amendment conditions will be clearly presented before your booking is confirmed.
Bookings cancelled after the applicable cancellation deadline will be charged the full booking amount.
Any amendment requested after the cancellation deadline will be treated as a cancellation and new booking, with charges equal to the full booking amount.
5. No-show policy
Guests who do not arrive on the scheduled arrival date without prior notice will be considered a no-show.
In the event of a no-show, the full booking amount will be charged.
The hotel reserves the right to release the room for resale following a no-show.
6. Check-in and check-out
Check-in: 14:00 (2:00 PM)
Check-out: 11:30 AM
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Guests may be asked to present valid official identification and the payment card used to guarantee the booking on arrival.
7. Tourist tax
In accordance with local regulations, guests must pay a tourist tax on arrival at the hotel.
The current tourist tax is €7.70 per person per night and is not included in the room rate unless expressly stated otherwise.
The tourist tax is set by local authorities and may change at any time. Any revised amount imposed by the authorities will apply automatically.
Tourist tax must be paid at check-in.
8. Guest registration
In accordance with Spanish law, all guests, including minors, must present valid identification on arrival and complete the mandatory guest registration process.
Failure to provide the required documents may result in accommodation being refused.
9. Occupancy and use of rooms
Rooms may only be occupied by the number of guests stated in the booking.
Visitors who are not registered guests may be subject to restrictions or additional charges.
The hotel reserves the right to refuse accommodation or end a stay without refund if occupancy limits are exceeded or hotel policies are breached.
10. Children
The hotel accepts children aged 3 and over.
Children under 3 are not accepted.
Parents or guardians are responsible for supervising children at all times.
11. Pets
Pets are not permitted anywhere on the hotel premises.
12. Accessibility
The hotel is not suitable for guests with reduced mobility, including wheelchair users, because of the building’s layout and the lack of adapted facilities.
Guests with accessibility requirements are advised to consider carefully whether the accommodation is suitable before booking and to consider accommodation specifically designed to meet accessibility needs.
13. Strictly non-smoking hotel
Hotel Ginebra has a strict no-smoking policy throughout the property, including all rooms, balconies and indoor and outdoor communal areas.
Smoking, including electronic cigarettes and vaping devices, is strictly prohibited.
Breaching this policy may result in a cleaning, deodorising and damage charge.
14. Guest conduct
Guests are expected to behave respectfully towards other guests, staff and hotel facilities.
The hotel reserves the right to refuse service, remove guests from the premises or end a stay without refund in cases of abusive behaviour, excessive noise, illegal activity, property damage or conduct that disturbs other guests.
15. Property damage
Guests are responsible for damage to hotel property caused by themselves, their visitors or people in their care.
The hotel reserves the right to charge the guest for repair, replacement, cleaning or related costs arising from such damage.
16. Personal belongings
Guests are responsible for keeping their personal belongings safe.
The hotel is not liable for loss, theft or damage to personal belongings, except where liability cannot be excluded under applicable law.
Guests are encouraged to use the room safe or any secure storage facilities provided by the hotel.
17. Lost property
Items found on the premises will be kept for a reasonable period in accordance with hotel procedures.
Where possible, the hotel will try to contact the owner. Any shipping or handling costs for returning lost property are payable by the guest.
18. Force majeure
The hotel is not liable for failure or delay in meeting its obligations due to circumstances beyond its reasonable control, including natural disasters, government actions, strikes, pandemics, utility failures, transport disruption or other force majeure events.
19. Privacy and data protection
Personal information collected during bookings and stays will be handled in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).
Further information is available in our Privacy Policy.
20. Website accuracy
While every effort is made to keep website information accurate and up to date, errors or omissions may occasionally occur.
The hotel reserves the right to correct inaccuracies, pricing errors or technical errors and to cancel bookings affected by such errors where permitted by law.
21. Right to refuse or cancel bookings
The hotel reserves the right to reject, amend or cancel bookings where necessary because of operational requirements, force majeure, suspected fraud, payment issues, safety concerns or breaches of these Terms and Conditions.
The hotel also reserves the right to refuse admission or accommodation, including to guests with confirmed bookings, where a guest:
Does not provide valid identification or complete the required registration process
Does not provide a valid payment method where required
Appears to be under the influence of alcohol or drugs to an extent that may affect safety, comfort or wellbeing
Behaves in a threatening, abusive, disruptive or inappropriate manner
Poses a risk to the hotel’s safety, security, reputation or operation
In these circumstances, the hotel may cancel the booking and apply cancellation charges in accordance with the applicable booking conditions.
22. Governing law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Spain.
Any dispute arising from or relating to these Terms and Conditions is subject to the exclusive jurisdiction of the courts of Barcelona, Spain.
23. Contact information
Hotel Ginebra
Rambla de Catalunya 1, 08007 Barcelona, Spain
Website: https://hotelginebra.com.es
Telephone: ++34 932 502 017
Email: info@hotelginebra.com.es
By completing a booking and staying at Hotel Ginebra, guests acknowledge that they have read, understood and accepted these Terms and Conditions.